I just purchased the J50C-4 which is supposed to support 3 monitors. However, I don't seem to be able to recognize my display using the USB-C port. I have checked that all monitors are supported correctly using either HDMI or the display port connection. Each monitor uses standard 1920x1080 @ 60Hz.
On the USB-c port I have tried 2 different adapters that I know work fine on multiple laptops and even my samsung s10+ phone. The adapters are from anker (https://www.anker.com/products/variant/usb-c-hub,-7in1-usb-c-adapter/A83460A1) and LC-Dolida (https://www.amazon.co.uk/usb-c-hub-dex-station/dp/B07B1SPX26).
Are there any drivers or diagnostic tools to check if the usb-c port is functioning correctly? Or do I need to do something different to configure a third monitor?
Any ideas are greatly appreciated.
Sincerely, BCD
On the USB-c port I have tried 2 different adapters that I know work fine on multiple laptops and even my samsung s10+ phone. The adapters are from anker (https://www.anker.com/products/variant/usb-c-hub,-7in1-usb-c-adapter/A83460A1) and LC-Dolida (https://www.amazon.co.uk/usb-c-hub-dex-station/dp/B07B1SPX26).
Are there any drivers or diagnostic tools to check if the usb-c port is functioning correctly? Or do I need to do something different to configure a third monitor?
Any ideas are greatly appreciated.
Sincerely, BCD