Marty
Moderator
I would suggest you contact support@minix.com.hk with a copy of you invoice, mention you are @stremioantonioslb on the forum and insert a link to this thread, I think this would be quicker than going through the AliExpress returns process.Hi ClareW
I have the same problem as you with my new A3 backlit remote. Power button only turns the box off, turning on function does not work. How did you get the new one, what did you do? I bought mine on Aliexpress Minix Oficial Store. Until now i never returned any product, how can i get a new one like you did?
Thank you so much
Or, you could follow this to go through the AliExpress return:
https://techboomers.com/t/aliexpress-return-policy