Running out of space.

gdf

Active member
I have in the past month had several U1 that have shown the storage use at its limits, one was claiming100% usage. I have tracked down the area of concern and the issues are with the BBC iPlayer and ITV Hub, both apps are working in every aspect but the issue is they now show that they are collecting data as if watched content was being downloaded and stored. The storage on one of the U1 was BBC iPlayer 780MB when viewed in the settings/apps, on another U1 the ITV Hub was showing 1.8 GB ... other U1's are showing similar issues in storage size with regard the two apps mentioned. The BBC and ITV app's are using versions that are working as desired on U9-H and U22. So my point in posting is one to alert others to potential issues and hopefully someone might have an idea as to what might be the cause. My initial thoughts are with Google Play Services or related services to Google. Any help would be much appreciated.
 
BBC iPlayer 780MB
That's not actually a great deal of data!

I just checked iPlayer on my U22-XJ and it was 720MB. I deleted two downloads and now it's at 63MB.

ITV Hub was showing 1.8 GB
1.8GB does appear to be rather high. Also there is no download option unless you pay. Mine is at 63MB. Again on the U22-XJ,. Not that that should make a difference!

I suggest you uninstall the app and reinstall.
 
That's not actually a great deal of data!

I just checked iPlayer on my U22-XJ and it was 720MB. I deleted two downloads and now it's at 63MB.


1.8GB does appear to be rather high. Also there is no download option unless you pay. Mine is at 63MB. Again on the U22-XJ,. Not that that should make a difference!

I suggest you uninstall the app and reinstall.
Sadly that does not solve the problem, and its more than one U1 as I mentioned more like ten .. not had the issue with U22 or U9H
 
I have in the past month had several U1 that have shown the storage use at its limits, one was claiming100% usage. I have tracked down the area of concern and the issues are with the BBC iPlayer and ITV Hub, both apps are working in every aspect but the issue is they now show that they are collecting data as if watched content was being downloaded and stored. The storage on one of the U1 was BBC iPlayer 780MB when viewed in the settings/apps, on another U1 the ITV Hub was showing 1.8 GB ... other U1's are showing similar issues in storage size with regard the two apps mentioned. The BBC and ITV app's are using versions that are working as desired on U9-H and U22. So my point in posting is one to alert others to potential issues and hopefully someone might have an idea as to what might be the cause. My initial thoughts are with Google Play Services or related services to Google. Any help would be much appreciated.

Have you cleared the cache/data for the apps in question?
 
Yes all cleared and and reset to the point of having to sign in again, and the problem returns after a period of use ... Not all my U1 are reporting the issue, so I guess maybe the app is being less used.
 
Yes all cleared and and reset to the point of having to sign in again, and the problem returns after a period of use ... Not all my U1 are reporting the issue, so I guess maybe the app is being less used.

What size have you got for your ES File Explorer in those affected U1s? I remember having to clear Data for that app very often as it tended to go over 1GB so many times.
 
The cache use for apps like BBC iplayer can often fluctuate & they may also require frequent manual clearance.
 
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