A3 not pairing with u22 xj

#1
Hi my A3 remote won't pair with my box u22 xj. I've tried all the usual stuff to pair but no joy. The remote seems fine and I'm pretty sure it's the dongle. Any help would be appreciated.
 
#10
As I said the dongle did not appear to be working, and it turns out I am correct. I bought a new controller and low and behold when I pair my old one it is working with the new dongle. It has really annoyed me that this was the case. Surely good customer service would have been to send me a new dongle, instead I had to buy a whole new remote just for the dongle, bit off a rip off if you ask me.
 

ArcticWolf

Trusted Helper
#11
Hi my A3 remote won't pair with my box u22 xj. I've tried all the usual stuff to pair but no joy. The remote seems fine and I'm pretty sure it's the dongle. Any help would be appreciated.
As I said the dongle did not appear to be working, and it turns out I am correct. I bought a new controller and low and behold when I pair my old one it is working with the new dongle. It has really annoyed me that this was the case. Surely good customer service would have been to send me a new dongle, instead I had to buy a whole new remote just for the dongle, bit off a rip off if you ask me.

OK, I'm not being funny here, but "ripped off"!! Really? Potentially annoying circumstances, granted, however, be fair! One can't help but scratch one's head & raise an eyebrow regarding the above turn of events.

1) It's taken you 4 months to actually provide any follow up information, period. (Up until your post today, everything prior was essentially troubleshooting that other forum members had been actively helping you with & awaiting your response. (Nothing had been determined as to the possibility of a problem with any certainty for any MINIX staff to respond one way or another if they did see your thread.))

2) The obvious lack of information in general since you created this thread to your last post such as what you had tried to troubleshoot any problems yourself & what subsequently failed has been simply astounding. (You hadn't & still haven't supplied even the most basic information including whether the original device was still actually within an original warranty period etc.? What's more, stating you'd tried "all the usual stuff" is also of very little use indeed & ultimately you left those trying to provide you with assistance playing a game of "20 questions"!!)

3) You've since self determined your own suspicions AFTER purchasing a replacement product/part yourself, only to then actively turn around & complain of a rip off as if denied assistance or support here or by MINIX directly. (No apparent opportunity seems to have been given for anyone to rectify the situation in the meantime other than by the ever difficult process of the psychic customer service system.)

Nevertheless, you still seem to expect an extended level of service from another reality altogether.

Failures inevitably happen & obviously this can be frustrating. The vast majority can certainly empathise there, including me, "I empathise", that's a given :). What's more, MINIX do/have (and one would hope that they will continue to) directly help customers/forum members in the past if they've experienced a problem with a product. (Sometimes they've even provided active assistance on this forum when clearly outside of a warranty period but the customer usually hasn't floated a "rip off" at that stage.)

When all is said & done, they can't read minds & you do actually have to provide them with a fair opportunity to respond to begin with, yes, no? (When you contact them directly too, for example, include your name, contact details, address, & a copy of your sales receipt/invoice, it obviously all helps.)

Having said that, most consumers still usually rectify such a problem by simply returning a faulty device to their point of retail for a replacement/refund under such circumstances, (if the device is still covered by the original warranty of course...... Is/was it?)

Even a little extra communication could have gone a long way from the start, & try not to work things entirely bass ackwards with regards to a product breaking & seeking some form of recompense, you may find it relatively less stressful ;).
 

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