A3 remote working but won't turn box on

C

ClareW

New member
Hi
Just bought a new A3 as original one died. New one is backlight type. Working fine except it won't turn the Minix box on. Old remote used to do this. Can't find anything in settings. Help please? Thanks Clare
 
ClareW said:
Hi
Just bought a new A3 as original one died. New one is backlight type. Working fine except it won't turn the Minix box on. Old remote used to do this. Can't find anything in settings. Help please? Thanks Clare
Click to expand...

Last we heard MINIX weren't officially releasing the new backlit A2 Lite's & A3's until February!!

Are you certain you've purchased a genuine product? Do you have a link to the source/reseller?

MINIX currently do the backlit W2 for Windows devices, you haven't purchased a W2 by mistake have you? (Easy way to tell, Windows remote is blue, the Android remotes are green. ;))
 
ArcticWolf said:
Last we heard MINIX weren't officially releasing the new backlit A2 Lite's & A3's until February!!

Are you certain you've purchased a genuine product? Do you have a link to the source/reseller?

MINIX currently do the backlit W2 for Windows devices, you haven't purchased a W2 by mistake have you? (Easy way to tell, Windows remote is blue, the Android remotes are green. ;))
Click to expand...
Hi.
Bought off amazon.co.uk sold by minix. Box says Neo A3 2.4Ghz wireless remote. Backlit etc. And its green around the arrow keys in centre. It will switch box off but not on.
 
ClareW said:
Hi.
Bought off amazon.co.uk sold by minix. Box says Neo A3 2.4Ghz wireless remote. Backlit etc. And its green around the arrow keys in centre. It will switch box off but not on.
Click to expand...

Yup, just found them on Amazon UK :). MINIX have obviously moved up the release date.

My A3 backlit definitely turns the U9-H on even from a completely powered down state (like the original A3).

What I have found I need to do with mine is first press the power button (or any button for that matter) to wake/light up the A3 backlit, then press the power button while it remains lit.

Make any difference or still the same?
 
ClareW said:
Hi.
It's an A3 backlit. It will turn off the box but not turn it on.
Click to expand...
It is strange.
A3 backlit should also wake the device from sleep/shutdown mode.
Wake the device from sleep is just press any key.
Wake the device from shutdown you need to press power button.

Did you test wake the device from sleep ?
 
Yrs
notrui said:
It is strange.
A3 backlit should also wake the device from sleep/shutdown mode.
Wake the device from sleep is just press any key.
Wake the device from shutdown you need to press power button.

Did you test wake the device from sleep ?
Click to expand...
Yes. It wakes from sleep. Very strange.
 
ArcticWolf said:
Yup, just found them on Amazon UK :). MINIX have obviously moved up the release date.

My A3 backlit definitely turns the U9-H on even from a completely powered down state (like the original A3).

What I have found I need to do with mine is first press the power button (or any button for that matter) to wake/light up the A3 backlit, then press the power button while it remains lit.

Make any difference or still the same?
Click to expand...
Just tried it but still not doing it. If yours works then think we will return to amazon and order a new one as maybe just this one is faulty. Thanks for your help.
 
I don't know if you have a problem.

I remember now this:

Go to droid settings and disable CEC (i don't use).

Maybe you have a configuration/setup problem on your minix or the problem is your remote control.
 
notrui said:
I don't know if you have a problem.

I remember now this:

Go to droid settings and disable CEC (i don't use).

Maybe you have a configuration/setup problem on your minix or the problem is your remote control.
Click to expand...

Respectfully, it's unlikely to be a factor.

(I do have HDMI CEC enabled on the U9-H, for example, & the A2 Lite/A3 Backlit both work exactly as intended.) HDMI CEC wouldn't affect how the A3 behaves with regards to turning the U9-H itself on or off by an IR remote. What it does is allow command, control or functionality of other HDMI CEC enabled devices connected to the U9-H (by HDMI) using their respective remotes, or vice versa.

https://en.m.wikipedia.org/wiki/Consumer_Electronics_Control

ClareW said:
Just tried it but still not doing it. If yours works then think we will return to amazon and order a new one as maybe just this one is faulty. Thanks for your help.
Click to expand...

Clare,

You're welcome :).

Sounds like something may be defective with the IR transmitter with your A3 backlit, or its ability to transmit the correct "power on" IR code.

If purchased from Amazon obviously you are covered for an easy return/replacement. Hopefully you're just in that unlucky < 00.01% bracket that comes across a defect.

Glad you've decided to replace it with an identical model :). We've been testing some backlit A2 Lite/ A3's for a while now & they're every bit as good as the original versions.. Backlighting works well & they look great in a darkened room. Battery life is also very good too :).

Please let us know if the replacement fixes this issue for you :).
 
@ArcticWolf yes i also think so.

I have CEC disable but i also tried with CEC enable (default settings in latest firmware are enable i think) and it also works.

It was an idea.

Strange is that the remote control turn off the box but not turn it on. :confused:
 
@ClareW @ArcticWolf @notrui

ClareW, you are not alone with your A3 Backlit not turning your device on when powered off. Mine wont either. I guess we are both in the unlucky < 00.01% bracket that have "defective" remotes ;)

Mine also struggles when using the power button to put the U9-H to sleep and back on again. I am find finding that when resuming from sleep ( green light on the u9) presiing the remote power button turns the light blue, but i have to press power ( ar any other button it seems) to actually wake the device up on screen.

Unlike others, whilst i like the idea of backlight, i find it unsastifactory as to turn the light on I have to press a button, which invariably does something i dont want it to do ! Unless someone can confirm that the backlight should just come on with a wiggle or something !!

It looks like the remotes you and I have dont quite have the right "code" embedded for the power button ??

I agree with @ArcticWolf that i dont see how CEC would effect this, I have always had CEC turned off since time immemorial.
 
pusb87 said:
It looks like the remotes you and I have dont quite have the right "code" embedded for the power button ??
Click to expand...
Surely if the remote wakes from sleep and will power off the device (I guess @ClareW means put to sleep) then the code is correct.

To not power on would indicate an issue with the U9-H perhaps?!
But @ClareW did say this which would indicate the device should be OK.
ClareW said:
Old remote used to do this.
Click to expand...


FWIW Power on works for me!
 
Maybe before replace a3 remote control a u9h factory reset will be a good idea. (Just thinking and maybe last resort), but the problem with this is that we don't if it will work and if it works what caused the problem (app installed?..)

Of course if @ClareW had another remote control to test that will be better.
 
Villa said:
Surely if the remote wakes from sleep and will power off the device (I guess @ClareW means put to sleep) then the code is correct.

To not power on would indicate an issue with the U9-H perhaps?!
But @ClareW did say this which would indicate the device should be OK.



FWIW Power on works for me!
Click to expand...


you tell me !! :unsure:

Both the standard IR Remote and A2 lite will turn on the U9-H when in powered off state ...go figure :)
 
@ClareW
you can try also uninstall some apps you don't need.... (but i think will not work and that is not the problem)

If you can borrow from a friend a IR remote control and test.
 
notrui said:
Maybe before replace a3 remote control a u9h factory reset will be a good idea. (Just thinking and maybe last resort),
Click to expand...
No way am I doing a factory reset...not a biggy for me as i ever hardly turn the U9-H off and if i do i am not incapable of getting up off my ass (aka sofa) and pressing a small button on the u9 itself or using the IR remote to turn it on again !!

I was only trying this out to help !!
 
ArcticWolf said:
What I have found I need to do with mine is first press the power button (or any button for that matter) to wake/light up the A3 backlit, then press the power button while it remains lit.
Click to expand...

pusb87 said:
Unlike others, whilst i like the idea of backlight, i find it unsastifactory as to turn the light on I have to press a button, which invariably does something i dont want it to do ! Unless someone can confirm that the backlight should just come on with a wiggle or something !!
Click to expand...

As previously mentioned, if my U9-H is fully "shut down", I first have to press (any) button to wake/light up the A3, then press the power button & the U9-H starts normally.

(I have my U9-H set to "suspend & resume" in the "power key definition" settings. The (my) A3 & A3 backlit both perform this function as expected & desired.)

Does "wiggling" the A3 backlit wake/light it up? Not as far as my usage can tell, no. However, sometimes pressing the desired button & then wiggling the A3 backlit does work if the remote has only been inactive for a short period :). (It seems to depend on whether the A3 backlit is essentially still in standby mode or if it has entered its full power saving mode. (I've never observed this behaviour with the standard A3.))

Once the device has booted, I've found that using the "fly mode" button to wake the A3 or A3 backlit avoids the issue of sending an otherwise undesired command. Sometimes you may just need to press the fly mode button a second time depending on whether the A3/A3 backlit have entered their respective standby/power saving modes or not. (The sleep timers do seem to have been adjusted between the standard A3 & the A3 backlit versions respectively. However, I haven't geeked to the point of sitting here with a stopwatch to tell you exactly what those timers are set to & it's not like anyone would actually be counting under normal use anyway lol ;).)

Get into the habit of waking using the fly mode button & you'll hopefully be a little happier. Unfortunately we can't help the IR button issue & I don't think a factory reset would make any difference there either, that'll have a hardware controller on the PCB.

The only oddity I've noticed with my A3 backlit is the "gyro bounce" when I move the cursor with a very specific motion. Dumbing down the pointer speed helped & it's still occasionally present but I just workaround it. From the feedback that certainly seems to be an isolated issue as well.
 
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