Disney plus.

#49
Hi all!
Thanks to this forum, I can get the Disney plus installed just fine on all of my android boxes, but I'm having audio issues. Video will play but with no sound. When I go to the in-video audio settings, it is set to English but no sound. If I choose audio description, I get sound but with audio description (not desirable). If I download the video I want to watch, I get sound. Even if I start to download the video then pause the download right away, I still get sound for the entire video. I've played extensively with the boxes audio settings, as well as the tv's. I have different boxes and different Tv's but all have the same issue. Any help would be hugely appreciated!!!
 
#55
What do you think would make the audio work when english(audio description) is selected and not regular english? Same for when a download is started, audio works fine (even if download is not complete) but if you remove the download, No audio again.
 
#58
Another thing I just came across, not sure what it means. If I change the setting on my box to "always" for surround sound, video will load but not play. If I change it to audio description, the video plays but no sound. I do not have surround sound, just the box connected to tv via HDMI cable.
 

MooseJaw

Trusted Helper
#59
Another thing I just came across, not sure what it means. If I change the setting on my box to "always" for surround sound, video will load but not play. If I change it to audio description, the video plays but no sound. I do not have surround sound, just the box connected to tv via HDMI cable.
You may want to contact Disney.
 

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