Minix NEO Z83-4 won’t boot - freezes on Minix logo

npatao

New member
Hi guys
Since yesterday my Minix NEO Z83-4 doesn´t boot, it freezes on Minix logo, and won’t go further. The light indicator it´s blue.
I have tried almost anything, reboot in the start button, insert a clip into the small hole in the side and even turn off the power.
I can´t even access the BIOS. I´ve tried ESC, DEL, F11 and nothing. Is there a differente key?
I don´t know if it´s related, but yesterday I had an energy crash at my home while Minix was running.
Can you tell me if there’s something else that I could do.
Thanks in advance.

Nuno
 
Hi guys
Since yesterday my Minix NEO Z83-4 doesn´t boot, it freezes on Minix logo, and won’t go further. The light indicator it´s blue.
I have tried almost anything, reboot in the start button, insert a clip into the small hole in the side and even turn off the power.
I can´t even access the BIOS. I´ve tried ESC, DEL, F11 and nothing. Is there a differente key?
I don´t know if it´s related, but yesterday I had an energy crash at my home while Minix was running.
Can you tell me if there’s something else that I could do.
Thanks in advance.

Nuno
Have you tried re-installing Windows 10 OS on the NEO Z83-4? If not, I suggest doing so. It should resolve this problem.
 
Yes, I have connected a keyboard into the USB port... and nothing. I will try to get another one to see if it works.
 
Yes, I have connected a keyboard into the USB port... and nothing. I will try to get another one to see if it works.
I've changed the OS a few times on my Z83-4. I've installed Ubuntu 20.04 LTS (WiFi had to be fixed), Debian (WiFi had to be fixed), Android x86 (WiFi worked, no problem), Lakka (not sure if I can fix WiFi). I've always used the ESC key. Keep hitting the ESC key multiple times to get into BIOS after plugging in device.
 
I have tried with 3 different keyboards (one of them wireless that I already used to access BIOS to update firmware) and It didn´t work. When the keyboard wakes up, the logo it is already frozen.
I guess that there is no solution....:(
 
I have tried with 3 different keyboards (one of them wireless that I already used to access BIOS to update firmware) and It didn´t work. When the keyboard wakes up, the logo it is already frozen.
I guess that there is no solution....:(
Are you hitting "ESC"? "ESC" sends me directly into BIOS. I think "F11" is dependent on the windows bootloader. I used the windows 1903 img provided on this forum with great success. I've always used the "ESC" key on the Z83-4 Plus. I've now installed Ubuntu from Minix, Ubuntu 20.04 generic, Debian, Android X86, Lakka, and finally Windows. I've been using an Aerb D8 keyboard with RF dongle without issue. I truly empathize, but I can't possibly figure out how you can't get into the BIOS by spamming "ESC".
 
Are you hitting "ESC"? "ESC" sends me directly into BIOS. I think "F11" is dependent on the windows bootloader. I used the windows 1903 img provided on this forum with great success. I've always used the "ESC" key on the Z83-4 Plus. I've now installed Ubuntu from Minix, Ubuntu 20.04 generic, Debian, Android X86, Lakka, and finally Windows. I've been using an Aerb D8 keyboard with RF dongle without issue. I truly empathize, but I can't possibly figure out how you can't get into the BIOS by spamming "ESC".

A corrupted BIOS would do it regardless of which key you spammed, or the keyboard used, (Del, Esc, F11).
 
A corrupted BIOS would do it regardless of which key you spammed, or the keyboard used, (Del, Esc, F11).
How do you mess up a BIOS? I have dead end boot options, now, but I can't say I've managed to brick my Z83-4 Plus, and I've swapped the OS about five times on the eMMC.
 
How do you mess up a BIOS? I have dead end boot options, now, but I can't say I've managed to brick my Z83-4 Plus, and I've swapped the OS about five times on the eMMC.

Do you honestly need to ask that particular question with your obvious level of experience/knowledge mate lol ;)??? Put any device in the hands of an end user & you'd be amazed at the most basic steps some miss or neglect in their configuration, routine care/maintenance, etc. (And, for the sake of specificity, I will also just add that absolutely nobody is exempt there either lol, we all make the odd mistake with technology from anything as mundane as a cordless handheld vacuum cleaner, to smartphones, to top tier high end PC's.

Or, more to the point, exactly what some end users actually do to their devices to totally screw them up as well, some examples are utterly & truly mind boggling ;). (But, they still actually wonder why their devices will no longer function afterwards too lol!!)

And, whilst not particularly common, BIOSs' can still become corrupted or fail in other ways. (The OP reported a power cut/surge.). Reports of BIOS corruption happening from a power cut during a flash/update are quite common & the effects well known, but a surge could also corrupt a BIOS under the right/wrong circumstances, (depending how you want to look at it lol ;).)

Your activities with swapping to different OS's would also have no affect upon the operation or function of the BIOS, it's a pre-boot environment installed on its own separate ROM/chip (as applicable). (Although, I'm sure you're more than aware of that fact too.)

( @npatao , this doesn't mean you are necessarily included in the above category lol ;)!! I'm just answering the question previously asked :).)

I have tried with 3 different keyboards (one of them wireless that I already used to access BIOS to update firmware) and It didn´t work. When the keyboard wakes up, the logo it is already frozen.
I guess that there is no solution....:(

Obviously, things don't sound too good at this stage!! Is your device still under warranty?

If no, would you feel confident enough to remove the baseplate from your Z83-4 & very carefully disconnect the CMOS battery? You'll immediately see it inside the device with the baseplate removed, encased in bright yellow plastic with black & red wires leading to a small white plug/connector. (Obviously, completely disconnect the device from mains power & HDMI etc. before you begin.) Then, simply unplug the battery & leave it for 30 seconds (although to be on the certain side, you could leave it disconnected for 2 to 5 minutes or so). Reconnect the battery afterwards & replace the baseplate. Power on & try accessing the BIOS again. (NOTE - If the device is still functional but it just required a reset in this way, all current BIOS settings will have been reset back to their defaults or zeroed, as applicable.)

At this point there may be little else you can do anyway, so it's certainly worth a try, (although I have my reservations even this will work in this instance). (See the picture below if it's of any additional use to you. In the bottom left hand corner of the image you can clearly see the battery wrapped in the yellow plastic with the black/red wiring leading to the small plug. (It's that plug that you need to carefully unplug, wait, & re-seat.))

Shout if you have additional questions & let us know if you're still stuck or if a BIOS reset clears the problem.

MINIX-NEO-Z83-4_Board.jpg
 

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Are you hitting "ESC"? "ESC" sends me directly into BIOS. I think "F11" is dependent on the windows bootloader. I used the windows 1903 img provided on this forum with great success. I've always used the "ESC" key on the Z83-4 Plus. I've now installed Ubuntu from Minix, Ubuntu 20.04 generic, Debian, Android X86, Lakka, and finally Windows. I've been using an Aerb D8 keyboard with RF dongle without issue. I truly empathize, but I can't possibly figure out how you can't get into the BIOS by spamming "ESC".

Yes, tried ESC, DEL and F11! Nothing works.
 
Obviously, things don't sound too good at this stage!! Is your device still under warranty?

If no, would you feel confident enough to remove the baseplate from your Z83-4 & very carefully disconnect the CMOS battery? You'll immediately see it inside the device with the baseplate removed, encased in bright yellow plastic with black & red wires leading to a small white plug/connector. (Obviously, completely disconnect the device from mains power & HDMI etc. before you begin.) Then, simply unplug the battery & leave it for 30 seconds (although to be on the certain side, you could leave it disconnected for 2 to 5 minutes or so). Reconnect the battery afterwards & replace the baseplate. Power on & try accessing the BIOS again. (NOTE - If the device is still functional but it just required a reset in this way, all current BIOS settings will have been reset back to their defaults or zeroed, as applicable.)

At this point there may be little else you can do anyway, so it's certainly worth a try, (although I have my reservations even this will work in this instance). (See the picture below if it's of any additional use to you. In the bottom left hand corner of the image you can clearly see the battery wrapped in the yellow plastic with the black/red wiring leading to the small plug. (It's that plug that you need to carefully unplug, wait, & re-seat.))

Shout if you have additional questions & let us know if you're still stuck or if a BIOS reset clears the problem.


The device is no longer under warranty, so for the weekend I will try to try to remove the base plate and do what you said to see if it works. Then I'll tell you how it went.
Thank you all.
 
Well, Didn't wait for the weekend. Removed the baseplate and unpluged de white plug/connector, waited about five five minutes, reconnecetd again.
Unfortunately it didn't solve the problem.
Maybe go to a computer house to see if they can understand what is going on, or if there is really no solution.
If not, I will have to buy a new mini pc, although the current model of this NEO Z83 is expensive for the use I intend.
 
Well, Didn't wait for the weekend. Removed the baseplate and unpluged de white plug/connector, waited about five five minutes, reconnecetd again.
Unfortunately it didn't solve the problem.
Maybe go to a computer house to see if they can understand what is going on, or if there is really no solution.
If not, I will have to buy a new mini pc, although the current model of this NEO Z83 is expensive for the use I intend.
Dead battery?

I just read this...
"If the CMOS battery dies, settings will be lost when the computer is powered down. You will probably be asked to reset the time and date when you start the computer up. Sometimes the loss of settings will prevent the computer loading the operating system. "
 
Dead battery?

I just read this...
"If the CMOS battery dies, settings will be lost when the computer is powered down. You will probably be asked to reset the time and date when you start the computer up. Sometimes the loss of settings will prevent the computer loading the operating system. "

I'm not by any means saying this is impossible, but I doubt this is the case as the BIOS now cannot be accessed at all unfortunately, (following the power cut that originally triggered these circumstances).

If the CMOS battery was extremely low or depleted, as you've said, the device would still function on a basic level & the BIOS should still be accessible too, (although the BIOS would instantly lose the time/date again & other user selected/saved settings as soon as the device was again power cycled).

It can stop an OS booting under certain circumstances but ordinarily the system will still continue to boot an OS even with a dead battery & the BIOS would still be accessible too. (It'll just boot only using the BIOS' original factory defaults (unless the user immediately alters them each boot) which aren't particularly complicated or extensive on the Z83-4 such as specifying various boot orders for additional drives, network boot, etc. etc.)

Given that the OP reported the power cut directly prior to the failure of the device I would venture it's either the PSU, the BIOS chip/ROM itself, or another integral component has shorted/fried during the power cut & possible subsequent power surge :(.

Having said that, one also would have thought that if the PSU itself or a component within on the main board had literally fried, the built in error checking of the device would display the corresponding LED "error colour code" to identify the fault. However, the OP reports a normal blue LED as well!!!!!

While they can & do also sometimes fail earlier too, invariably CMOS batteries typically last 10+ years under normal use.

The only other thing I'm now wondering (& ultimately speculating), is if the eMMC boot sector has become corrupted AND the USB (or just the ports) has been fried but the main board otherwise remains intact. (The device also seems to continue to load as far as the MINIX splash screen but no matter what type of keyboard the OP tries (wired or dongle) there's repeatedly no response to enter the BIOS etc.)

Distance hardware troubleshooting is frequently based on too many "what if's" lol.

@npatao - If you plug a keyboard or a USB flash drive into ANY of the USB ports, do you get a power LED showing on the keyboards/flash drives themselves once connected & the Z83 is powered on, or nothing at all?

One final question regarding how you're attempting to enter the BIOS... Are you immediately spamming Del, Esc or F11 (try all 3) the second you power the device on, or are you waiting for the MINIX splash screen before you start pressing the key? (You must start spamming the relevant key pretty much the same time as you press the power button on & don't stop until the BIOS screen loads!! Chances are you're already doing it correctly but am just checking & some aren't aware of the timing required ;)!!)

Let us know.

Yes, you could try taking it in to a computer hardware store etc. as well but unfortunately it's not looking at all good for this particular Z83-4 :(!!!

( @MINIX – Martin ... Anything else or any additional "insider tricks" this user can try to recover this device from this state given that the LED status is still apparently normal with no fault being reported or does it seem terminal from the steps tried so far?)
 
@npatao - If you plug a keyboard or a USB flash drive into ANY of the USB ports, do you get a power LED showing on the keyboards/flash drives themselves once connected & the Z83 is powered on, or nothing at all?

Yes, i get a power LED on the keyboard, after the screen logo pops up.

Are you immediately spamming Del, Esc or F11 (try all 3) the second you power the device on, or are you waiting for the MINIX splash screen before you start pressing the key? (You must start spamming the relevant key pretty much the same time as you press the power button on & don't stop until the BIOS screen loads!! Chan

Yes, at the same time.

Thank you all for your time and help. I will have to invest in a new device similar to this one that is not too expensive. Any suggestions up to 150€/2180€?
 
Yes, i get a power LED on the keyboard, after the screen logo pops up.



Yes, at the same time.

Thank you all for your time and help. I will have to invest in a new device similar to this one that is not too expensive. Any suggestions up to 150€/2180€?

OK, so looks like the USB is also fine too.

Do you have any other peripherals/storage still attached while you're attempting to boot?

Remove all additional devices or storage such as USB flash drives/SD cards etc. too.

Failing that, it's looking like a BIOS or eMMC related issue as a result of the power cut unfortunately. (If you don't have surge protectors for sensitive devices like mini PC's, smart TV's, AVR's, etc., it'd be a very good idea to invest in some (case in point).
 
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