Neo J50C-4 MAX Very Slow

I'm having a problem with my Neo J50C-4 MAX. It used to be very snappy until I noticed that a few days ago that it was nearly unresponsive. I tried to get to restart/shut down and it spun and spun and eventually, I had to cycle the power. Upon restart, after a long wait, it wanted to try a restore, which didn't work. After several attempts, it was finally able to boot into Windows 11. Ever since then, it takes about 2 minutes to POST and about another 2 to boot into Windows. Before, it took just seconds for the whole process. I'm suspecting that the NVMe is failing but it's hard to say because I don't have a replacement stick to try. I sent two messages to Minix but haven't received a response yet. Does anyone have any suggestions?

Another question I have is: What is the warranty on this computer? I haven't been able to find that information anywhere yet.
 
I'm having a problem with my Neo J50C-4 MAX. It used to be very snappy until I noticed that a few days ago that it was nearly unresponsive. I tried to get to restart/shut down and it spun and spun and eventually, I had to cycle the power. Upon restart, after a long wait, it wanted to try a restore, which didn't work. After several attempts, it was finally able to boot into Windows 11. Ever since then, it takes about 2 minutes to POST and about another 2 to boot into Windows. Before, it took just seconds for the whole process. I'm suspecting that the NVMe is failing but it's hard to say because I don't have a replacement stick to try. I sent two messages to Minix but haven't received a response yet. Does anyone have any suggestions?

Another question I have is: What is the warranty on this computer? I haven't been able to find that information anywhere yet.
Please check with your seller for warranty info.
 
Hello, your issue on J50C-4 MAX was passed to our technical dept, they will give you feed within 24 hours. Sorry for your inconvenience.
 
I'm having a problem with my Neo J50C-4 MAX. It used to be very snappy until I noticed that a few days ago that it was nearly unresponsive. I tried to get to restart/shut down and it spun and spun and eventually, I had to cycle the power. Upon restart, after a long wait, it wanted to try a restore, which didn't work. After several attempts, it was finally able to boot into Windows 11. Ever since then, it takes about 2 minutes to POST and about another 2 to boot into Windows. Before, it took just seconds for the whole process. I'm suspecting that the NVMe is failing but it's hard to say because I don't have a replacement stick to try. I sent two messages to Minix but haven't received a response yet. Does anyone have any suggestions?

Another question I have is: What is the warranty on this computer? I haven't been able to find that information anywhere yet.

My sincerest apologies for the inconvenience caused.
Are you upgrading from Windows 10 to Windows 11?
After rebooting and after a long wait, maybe it's getting a major update?
Can you tell us the name to send to support? We'll check if the email is in spam.
 
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