New PC keeps powering off

MartynK

Member
Hi,

I have purchased two G41V-4 PCs to have a ply with, nice machines, but.

The first one I unboxed, powered up, Windows installed, updated all fine.

The second, not so good, every now and then the power goes off, seems a little random.
To ensure it was not the power supply, I tried the one from the first, but no difference.
I nursed it through to logging in to Windows, event viewer shows unexpected power off.
Looking a little further it says about a hardware error, but does not say what exactly.

Anyone with any ideas other than sending it back ?
 
Hi,

I have purchased two G41V-4 PCs to have a ply with, nice machines, but.

The first one I unboxed, powered up, Windows installed, updated all fine.

The second, not so good, every now and then the power goes off, seems a little random.
To ensure it was not the power supply, I tried the one from the first, but no difference.
I nursed it through to logging in to Windows, event viewer shows unexpected power off.
Looking a little further it says about a hardware error, but does not say what exactly.

Anyone with any ideas other than sending it back ?
You can send me a PM and I'll help to fulfill the warranty policy if you think its a hardware issue.
 
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