[SOLVED] J50C-8SE Graphic issue

iehh

New member
Windows desktop exceeds the screen size. E.g. taskbar is not fully visible.

D74DD658-BF11-4B63-ACCC-678D8C812857.jpeg

Windows 10, graphics driver and BIOS are up to date.
How can this be fixed?

Mod Edit: For solution see Post#12
 
Last edited by a moderator:
I had this issue when I started using a Samsung TV, I used the Windows Intel Graphic settings, and the adjustment was made from there, see screen grab.
 

Attachments

  • forum.jpg
    forum.jpg
    167.6 KB · Views: 11
Windows desktop exceeds the screen size. E.g. taskbar is not fully visible.
Windows 10, graphics driver and BIOS are up to date.
How can this be fixed?
Are you using a TV or monitor?

If TV, check the Aspect Ratio setting!
 
Are you using a TV or monitor?

If TV, check the Aspect Ratio setting!

I used a TV and I‘ve already checked all aspect ratios.
In 4:3 the desktop is in the middle of the TV, but still starts outside the display area.
 
I had this issue when I started using a Samsung TV, I used the Windows Intel Graphic settings, and the adjustment was made from there, see screen grab.

I have already set the graphic output to 1920x1080 with 60Hz. The TV detects 1080p.
But the writing starts outside the 1920 horizontal pixels.

Unfortunately, the installation of the Intel driver set incl. the Intel tool ended in an error. The latest driver has been installed, but without the tool. I had to use the Windows build-in settings.

I also checked all picture rates from 24 Hz to 60Hz, each frame rate with progressive and interlaced. Nothing worked.
 
Last edited:
I used a TV and I‘ve already checked all aspect ratios.
In 4:3 the desktop is in the middle of the TV, but still starts outside the display area.
Your TV should have an Aspect Ratio auto setting!
Have you tried that?

My LG does, it is called Just Scan.
 
Your TV should have an Aspect Ratio auto setting!
Have you tried that?

My LG does, it is called Just Scan.
Yes, „auto“ ist the standard setting of my TV and the first set up I‘ve used.
In „auto“ the TV detects 1080p.
 
Unfortunately, the installation of the Intel driver set incl. the Intel tool ended in an error. The latest driver has been installed, but without the tool. I had to use the Windows build-in settings./
@gdf is right, you need the Intel tool, I think its available in the microsoft store, if not I will have to check later when home as I had the same issue and not sure now if I got the tool off the microsoft store or from Intel as a separate download.
 
From what you're describing there's obviously some sort of issue with regards to the aspect ratio, as @Villa has already pointed out, so I'd double check all possible settings in relation.

(I'm also using an N42C-4 as a direct reference here & it's been some time since I ran a J50 so please bear with me as there may be some subtle differences as well as your subjective differences, but the fundamentals are essentially the same.)

I used a TV and I‘ve already checked all aspect ratios.
In 4:3 the desktop is in the middle of the TV, but still starts outside the display area.

To start with, why are you using a 4:3 aspect ratio for a modern 1080p TV? Or are you merely providing it as an example of images being central on your actual display but otherwise still doesn't seem to fit? (It's fairly important that you provide clarification as there are other settings available ;).)

Use 16:9, not 4:3! (This could be set on both your TV as @Villa has already described above, however, under the "general settings" page of the Intel HD options as provided by @gdf there are some options specifically to set the "picture aspect ratio" to 16:9. (If memory serves this may be disabled by default, so ensure this 16:9 setting is in fact enabled). If you need to change this setting, make sure you also apply/save before exiting the Intel control panel as well or it won't be retained.)

Next try the setting immediately above it labelled "Scaling". Again, I can't remember which was set by default but I do seem to recall needing to change at least one of these default aspect ratio settings on both my N42 & J50C-4 to directly tie in with my subjective hardware. Mine is set to "maintain display scaling" & that's worked fine for years as I don't alter the settings on the display itself so the correct scaling is always maintained. I'd advise trying or testing that in the first instance and/or you could also try setting the available "maintain aspect ratio" setting instead should that be effective & provide an instant fix. (The custom setting would usually only be required in a minority of cases, but I'd at least try the other presets first before tinkering with the custom setting.)

Needless to say, don't immediately start changing multiple settings in one go on the TV & the device. Try one setting or adjustment at a time, reboot if necessary, & then see if anything changes for the better (or worse ;) ) . (Although, let's hope that adjusting or confirming these settings does the job :).)

Your TV should have an Aspect Ratio auto setting!
Have you tried that?

My LG does, it is called Just Scan.

Yes, „auto“ ist the standard setting of my TV and the first set up I‘ve used.
In „auto“ the TV detects 1080p.

FYI, that just means that your TV is detecting the output display resolution of the connected device (1080p in your case), it doesn't necessarily mean that the correct aspect ratio is or has been applied locally on the device itself, or on the TV.

Should the additional examples also help you or others in similar circumstances, my TV settings label the aspect ratio settings as "Overscan", it differs from one manufacturer to another...

...Said overscan setting has to be specifically DISABLED rather than set to "auto" or incorrect ratios can be experienced with my hardware in particular, again, for example. Obviously this will vary greatly from one end user to another. (If the above just doesn't help or you end up doing a completely fresh install of the Intel HD drivers & it still doesn't help, try setting your overscan settings to disabled rather than auto & it's another option.)

Ergo, try different subjective settings you may have available rather than setting things to "auto" & hoping everything should then fall into line all by itself as auto these days is purely a group descriptor that could include both "enabled" or "disabled", and/or "default", "undetermined". (Sadly, it rarely means "correct".)

Assuming you've gone through all of this already, have you also tried sourcing a different Intel HD display driver version instead & tried a fresh reinstall as far as possible? Or, even tried a simple driver roll back? (Especially if there was some kind of error experienced the first time around which you've noted was an occurrence.)

Fingers crossed that the simple changes in the Intel HD GFX control panel is all that's actually required for you & try altering them first as they're the quickest & simplest, you should see an instant result. However, it looks like @Marty has also just added some extra info of how to carry out the update without any errors while I was typing this should you need it as well. So, at least you're now not short of suggestions & options to try to fix this :).
 
Last edited by a moderator:
  • Like
Reactions: gdf
Thanks for the great support! I haven't had time in the last few days, today or tomorrow I will implement all the suggestions.

Although I don't believe that the problem has anything to do with aspects or ratios after all the attempts so far, I'm curious if the solution was mentioned.

A short recap - the Minix is out-of-the- box, except for
- updates of Windows 10
- update of the graphics driver
- update of the BIOS
- installation of NETFLIX app

I tried all possible settings on the TV, including all available ratios and zoom options and set it back to "auto" afterwards.
I checked 3 different HDMI cables, at least the enclosed one should work.
I checked different HDMI input connectors of the TV.
I checked all available graphic setings settings in Windows.

Graphic is set to full HD, 1920*1080 and the auto feature of the TV detects full HD 1920x1080. Parts of the desktop are drawn outside the 1920x1080 pixel. The setting is correct, the graphic output is not correct.

Full HD 1920x1080 is the correct setting and I doubt that settings other than the right ones will give better results.
For me, it looks like an issue with the graphics driver - but we will see.

Again, thank you very much.
 
Thanks for the great support! I haven't had time in the last few days, today or tomorrow I will implement all the suggestions.

Although I don't believe that the problem has anything to do with aspects or ratios after all the attempts so far, I'm curious if the solution was mentioned.

A short recap - the Minix is out-of-the- box, except for
- updates of Windows 10
- update of the graphics driver
- update of the BIOS
- installation of NETFLIX app

I tried all possible settings on the TV, including all available ratios and zoom options and set it back to "auto" afterwards.
I checked 3 different HDMI cables, at least the enclosed one should work.
I checked different HDMI input connectors of the TV.
I checked all available graphic setings settings in Windows.

Graphic is set to full HD, 1920*1080 and the auto feature of the TV detects full HD 1920x1080. Parts of the desktop are drawn outside the 1920x1080 pixel. The setting is correct, the graphic output is not correct.

Full HD 1920x1080 is the correct setting and I doubt that settings other than the right ones will give better results.
For me, it looks like an issue with the graphics driver - but we will see.

Again, thank you very much.

OK, so you've checked a few things which seem fine, but still, did you check the aspect ratio & scaling settings in the Intel GFX Control Panel as well? (Check the screenshot @gdf already included above & my earlier description for those details.)

If they're not set correctly, you could change 10 x cables & 10 x TV's & still get nowhere with it.

And yes, given that there was an error reported in installing the drivers, I'd definitely ensure that they too are correctly installed as they could indeed also be the root cause.

Systemically work through the available options, eventually one wil get you what you need.
 
Step #1: Open the Microsoft Store and search for Intel, select Intel Graphics Command Center:
Screenshot 2022-12-03 144339.jpg
Step#2: Install the Intel Graphics Command Center and click "Open":
Screenshot 2022-12-03 144413.jpg
Step #3: On the left hand side of Intel Graphics Command Center select "Display" then on the right hand side click on the drop down of "Scale" and choose "Custom":
Screenshot 2022-12-03 144038.jpg
Step #4: Move the sliders on the left hand side until your desktop fits your screen:
Screenshot 2022-12-03 144202.jpg

Hopefully job done without any further hassle (y)
 
Thank you very much Marty and all of you!

That was absolutely right!

With the standard setting respectively the auto setting of 100h/100v the screen image exceeds the visible area of 1920x1080 pixel, I don't have the slightest idea what that's supposed to be good for. After changing the setting to 60h/59v it perfectly fits.
 
Back
Top