[SOLVED] T5 Sudden Loss of Audio

Beethoven

New member
Hi. I've been happy with my T5 since I got it a month ago. However, yesterday, when I turned it on, my audio had dropped to almost zero, and I can't figure out if it's a settings issue (I don't think I changed anything), or a hardware issue.

I first experienced the problem with Kodi, when the volume of all in-home or streamed videos, were almost inaudable. If I raised the volume of my TV to maximum, I could hear the audio, but barely. Checked Kodi settings, and restarted Kodi - no joy.

I then tried youtube outside of Kodi, and it had the same problem. Checked the limited T5 audio settings, no luck. Then restarted the T5, same.

I tried a different HDMI port. Same issue.

The volume of the TV itself OTA or via DVD player is working fine.

Any suggestions would be appreciated.

NEO-T5, Firmware: 9.3.15, Version: Android Pie, Kernel: 4.9.113

Thanks.
 
1 would double check the android volume using your remote...turn up to maximum

The original remote! What a simple, obvious, and CORRECT solution!!

Thank-you very much!!

I have no idea how the volume changed, but it was easily changed back. I was sure it was a setting, or hardware.

Greatly appreciated!
 
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