[SOLVED] Why in Minix Neo T5 USB 3.0 connector, if it does not work with flash drives 3.0?
- Thread starter yae1378
- Start date
Hello everyone,
Minix Neo T5 last update done at 11-04-2020.
I have the same issue, the Minix USB port 1 should be 3.0, but when connected with a HDD or Pen-drive 3.0 it wont work.
Even with explorer app isn't detected.
The same drives work fine in USB port 2 !??!!?
Mine its in warranty if is not a simple issue i'll skip it back to the store.
Help.
Minix Neo T5 last update done at 11-04-2020.
I have the same issue, the Minix USB port 1 should be 3.0, but when connected with a HDD or Pen-drive 3.0 it wont work.
Even with explorer app isn't detected.
The same drives work fine in USB port 2 !??!!?
Mine its in warranty if is not a simple issue i'll skip it back to the store.
Help.
Skynet
Administrator
Same here with a Sandisk 64GB pendrive
Hello! How to solve this problem?
Hello guys,
I had connected a mouse in USB1 it works fine, than I format the PNY Pen drive 64Gb and it stars work, but i still have a problem with an WD HDD 1TB it only works in USB2. this wd hdd is usb 3.0, like the pen drive, I think the problem its located on the wd hdd.
Thanks for the mouse advice.
I had connected a mouse in USB1 it works fine, than I format the PNY Pen drive 64Gb and it stars work, but i still have a problem with an WD HDD 1TB it only works in USB2. this wd hdd is usb 3.0, like the pen drive, I think the problem its located on the wd hdd.
Thanks for the mouse advice.
ArcticWolf
Trusted Helper
Have you tried the WD HDD via a powered USB hub?
Hi friends!
I plugged the mouse into USB 3.0, it works fine.
The Transcend 16Gb flash drive does not work, in USB 2.0 it works fine. I tried in FAT32 format. The EXFAT format does not work in USB 3.0 and in USB 2.0.
What needs to be done for USB 3.0 to work properly?
What are your thoughts on this?
Mosfet, hello!
I'm sorry for my English. Forced to use Google Translate.
We had similar problems. But there are differences. I could not start the flash drive in the USB 3.0 port. I live in Ukraine. I bought my Minix Neo T5 at a local online store. There is a purchase receipt/invoice. There is a seller guarantee. The firmware version out of the box was 9.3.2. I know a man from a neighboring town. When buying Minix Neo T5 out of the box, he has firmware version 9.3.2.
Mosfet, where do you live? Where did you buy your Minix? What version of Minix Neo T5 firmware did you have when buying?
Due to quarantine (COVID-19), I have been chatting here on the forum for the past two weeks. At the same time, I talked with Minix support (representative - Martin Yuan). On the forum, my problems were resolved faster than in official support of Minix. Minix support was surprised that I had Minix Neo T5 on hand with firmware version 9.3.2 !!! They asked me for an electronic purchase receipt/invoice. I sent them an electronic purchase receipt/invoice. Then they recommended contacting the seller. I still have questions to support Minix. They shy away from answers. This is what I wrote to them in the last letter ...
Hello, Martin Yuan!
Thanks for the help. I have a guarantee contract with the seller (link removed)
I will contact him directly as soon as quarantine is removed in Ukraine due to COVID-19.
I could not get answers to questions from you, as an official representative of Minix support.
I think that my problem can be solved remotely. Sorry, but I have to repeat something.
Stay tuned for answers to these three simple questions.
1) I asked you to enter the serial number of my Minix Neo T5 in the appropriate database to automatically update the OTA / FOTA firmware (these are user recommendations on the Minix forum). Minix spokesman - John did this for other forum users with a similar problem. Is this what the seller should do? This should be done by the manufacturer - Minix.
2) Is the Minix Neo T5 problem with a USB 3.0 port a reason to contact the seller for repair? Or can this problem be solved remotely? Perhaps there is a way to add the necessary keys after the updates for the normal operation of the USB 3.0 port?
3) Maybe I have a counterfeit sample of Minix Neo T5? Let me know about it.
P.S.
I am an honest buyer. I trusted Minix.
I believe that the fault lies with Minix and your partners because of the early sale of Minix Neo T5 samples with firmware 9.3.2. All the problems I have listed (as I think the participants of the Minix forum think so) are connected with this. If I am wrong, then correct me.
Regards, Andrii.
Strange, but they did not answer my letter. They were silent, like delinquent children. I asked them, maybe I have a counterfeit Minix Neo T5? They are silent. They promise to help you, but they recommend me to contact the seller. If I don’t have a counterfeit Minix Neo T5, then why not help remotely? All over the world, with COVID-19, everyone is helping as much as they can. Hard time ... Or is it discrimination based on country of residence. I can not believe it! My suspicions intensified. I think that Minix and its partners really do dirty business. How do Minix Neo T5 consoles with firmware 9.3.2 appear in large online stores?
I would like to receive comments about this situation from John - the official representative of Minix. John, where are you? I wrote to you. You are advised to contact Minix support. I noticed you are sending everyone there. The game of silence drags on. In the countries of the former USSR, Minix has recently had a very poor reputation. Minix Neo T5 sales were a failure. I heard about it, but did not think that everything is so bad! I believed in Minix. Minix disappointed me! Minix, I reserve the right to contact the media ...
Sorry for the extra emotionality!
Regards, Andrii.
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ArcticWolf
Trusted Helper
You had already been advised by MINIX right at the start of your communication to resolve your particular issues with the seller. You also confirmed your intent to contact the seller directly as soon as the restrictions caused by COVID-19 allow.
What more could or should MINIX do if you're already planning to return the device via the seller?
What's the point of MINIX entering the serial number on to the system, again, if you're already planning on returning the device to the seller? (I'll also add that users who had their pre-release device serial numbers manually added into the relevant system still had firmware no earlier than
RE: the problem with the USB 3 port. You've already been advised to return the device to the seller for the other issues you've raised. What's the point in wasting more time attempting to fix one issue when you're still facing the core issue caused by the seller anyway?
Do you have a counterfeit device? Extremely unlikely. The status of your device has already been made quite clear. Nevertheless, return it as planned!
You may "think" that your problem can be solved remotely but with firmware as early as 9.3.2 many features of the device may not have been activated or work as intended. To all intents & purposes this device is alpha/beta or possibly earlier still, it was never intended to be sold to the general public.
The fact that you've received a device with 9.3.2 pre-release firmware is down to the seller, not MINIX. MINIX send out devices (amongst other reasons) for evaluation, proof of concept, reviews, etc. prior to official release dates with specific instructions that these devices are NEVER to be sold to the general public. However, in some cases the companies or individuals that receive these pre-release devices still turn around & sell them regardless of those clear instructions to the contrary. Honestly, who is truly responsible for this ignorance & behaviour?
Some pretty outrageous & bold claims that MINIX are involved in "dirty business" too given that we're ultimately discussing a device that went through a lengthy & painstaking process with Google for its full Google certification. Not to mention, that you're also apparently a victim of discrimination on the part of MINIX too based on your country of residence. To think that MINIX would apply geographic segmentation to their after sales customer service policies is quite frankly preposterous. Just think about what it is that you're claiming before posting it up on a public forum regardless of your frustration at the circumstances you've found yourself in. (No doubt many people are suffering from a form of "cabin fever" right now, but try to keep the paranoia in check if you can!! What's next, the moon landings were completely faked & 9/11 was organised by the US government themselves?)
As you've pointed out yourself, the world is an even crazier place than usual right now & MINIX are no exception to that cause & effect.
Make your mind up what you want to do & tone down the conspiracy theories. Keep going like this & it's little more than a one sided "rant" rather than a meaningful discussion.
Save your energy for dealing with the seller, whoever that may have been. If you want to be angry at someone, they'd be a very good place to start indeed!!!
Until you can get to the seller to give them a piece of your mind, chill dude
.
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You had already been advised by MINIX right at the start of your communication to resolve your particular issues with the seller. You also confirmed your intent to contact the seller directly as soon as the restrictions caused by COVID-19 allow.
What more could or should MINIX do if you're already planning to return the device via the seller?
What's the point of MINIX entering the serial number on to the system, again, if you're already planning on returning the device to the seller? (I'll also add that users who had their pre-release device serial numbers manually added into the relevant system still had firmware no earlier than 9.3.13 that was otherwise fully functional. (The problem was their devices were factory reset every time a new update came in.) Clearly, your device is considerably earlier than that & apparently it won't update at all.
RE: the problem with the USB 3 port. You've already been advised to return the device to the seller for the other issues you've raised. What's the point in wasting more time attempting to fix one issue when you're still facing the core issue caused by the seller anyway?
Do you have a counterfeit device? Extremely unlikely. The status of your device has already been made quite clear. Nevertheless, return it as planned!
You may "think" that your problem can be solved remotely but with firmware as early as 9.3.2 many features of the device may not have been activated or work as intended. To all intents & purposes this device is alpha/beta or possibly earlier still, it was never intended to be sold to the general public.
The fact that you've received a device with 9.3.2 pre-release firmware is down to the seller, not MINIX. MINIX send out devices (amongst other reasons) for evaluation, proof of concept, reviews, etc. prior to official release dates with specific instructions that these devices are NEVER to be sold to the general public. However, in some cases the companies or individuals that receive these pre-release devices still turn around & sell them regardless of those clear instructions to the contrary. Honestly, who is truly responsible for this ignorance & behaviour?
Some pretty outrageous & bold claims that MINIX are involved in "dirty business" too given that we're ultimately discussing a device that went through a lengthy & painstaking process with Google for its full Google certification. Not to mention, that you're also apparently a victim of discrimination on the part of MINIX too based on your country of residence. To think that MINIX would apply geographic segmentation to their after sales customer service policies is quite frankly preposterous. Just think about what it is that you're claiming before posting it up on a public forum regardless of your frustration at the circumstances you've found yourself in. (No doubt many people are suffering from a form of "cabin fever" right now, but try to keep the paranoia in check if you can!! What's next, the moon landings were completely faked & 9/11 was organised by the US government themselves?)
As you've pointed out yourself, the world is an even crazier place than usual right now & MINIX are no exception to that cause & effect.
Make your mind up what you want to do & tone down the conspiracy theories. Keep going like this & it's little more than a one sided "rant" rather than a meaningful discussion.
Save your energy for dealing with the seller, whoever that may have been. If you want to be angry at someone, they'd be a very good place to start indeed!!!
Until you can get to the seller to give them a piece of your mind, chill dude
Hello!
You are distorting the facts!
I was not going to return the Minix Neo T5. After quarantine, I was going to contact the seller to solve the problems. If my Minix proves to be counterfeit, I will file a claim with the seller. I tried to remotely get help from Minix. I am still waiting for answers from Minix support. They do not answer. Mosfet receives support from Minix, but for some reason they recommend me to contact the seller. Here is a letter where it is written about it ...
Dear Andrii,
The warranty of the MINIX product is fulfilled by the reseller, please contact to the reseller directly.
And my sincerest apologies again for the inconvenience caused by this problem.
Feel free to ask if you have any further question.
Best Regards,
Martin Yuan
MINIX Technology Limited
MINIX Forum: www.theminixforum.com
If necessary, I will post all the correspondence with support for Minix.
To make a complaint to the seller, I must receive an official response from Minix. Perhaps the matter will go to court ... Then I definitely need an official explanation from Minix. Each country has different laws. Why are they silent and do not answer my letter? Are they afraid of something? Instead, you write. You manipulate the facts. Trying to justify Minix? It all looks very strange.
Let Minix support let me know that my Minix Neo T5 was not for sale (s/n 190800110134). Only then the question will be closed!
PS
Currently installed firmware 9.3.16.
I reported this in support of Minix and on the forum.
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ArcticWolf
Trusted Helper
They do answer & they have answered, (you just pasted in a response from Martin above in your previous post). How do you think it looks when you're claiming MINIX won't respond to you while also providing direct proof to the contrary of that fact yourself? (Who's manipulating who here?)
MINIX have in fact also helped you remotely. Your original complaint was that the device was stuck on the 9.3.2 firmware which has since been reported by you as solved too & it has now updated to the latest firmware, 9.3.16. (Additionally, a counterfeit device wouldn't receive these official updates from MINIX. That's something else you can stop worrying about that you never needed to, to begin with
.)If you say so bud, it must be true lol
. (Like we've got nothing better to do with our lives than fashion a specifically targeted campaign designed to merrily lead you up the garden path for the sake of it.)Frustration at experiencing a problem with a device is understandable regardless of who it happens to & I'm sure the majority have or will experience such a problem at some time. However, going off half cocked that you're being discriminated against based on your geographical location with no supporting evidence whatsoever, & implying that MINIX or forum members are all involved in some elaborate cover up (purely to personally mislead you) is pushing it really isn't it!!??
Seems to me you already have all you need at this point. You purchased the device electronically so you can already contact the seller directly by their website or email at absolutely any time you so choose too
.At the moment you're literally creating conspiracy theories while being in a state of "what if this, what if that?" Until you contact the seller you don't know how helpful they will or won't be, or what they'll specifically ask you for with regards to returning the product.
Might I suggest you at least try contacting the seller, rather than incorrectly assuming we all have a problem with you based on your nationality, we don't
!!Good luck with the seller when you contact them
.They do answer & they have answered, (you just pasted in a response from Martin above in your previous post). How do you think it looks when you're claiming MINIX won't respond to you while also providing direct proof to the contrary of that fact yourself? (Who's manipulating who here?)
MINIX have in fact also helped you remotely. Your original complaint was that the device was stuck on the 9.3.2 firmware which has since been reported by you as solved too & it has now updated to the latest firmware, 9.3.16. (Additionally, a counterfeit device wouldn't receive these official updates from MINIX. That's something else you can stop worrying about that you never needed to, to begin with
If you say so bud, it must be true lol
Frustration at experiencing a problem with a device is understandable regardless of who it happens to & I'm sure the majority have or will experience such a problem at some time. However, going off half cocked that you're being discriminated against based on your geographical location with no supporting evidence whatsoever, & implying that MINIX or forum members are all involved in some elaborate cover up (purely to personally mislead you) is pushing it really isn't it!!??
Seems to me you already have all you need at this point. You purchased the device electronically so you can already contact the seller directly by their website or email at absolutely any time you so choose too
At the moment you're literally creating conspiracy theories while being in a state of "what if this, what if that?" Until you contact the seller you don't know how helpful they will or won't be, or what they'll specifically ask you for with regards to returning the product.
Might I suggest you at least try contacting the seller, rather than incorrectly assuming we all have a problem with you based on your nationality, we don't
Good luck with the seller when you contact them
Hello!
You are again manipulating the facts!
Here is my last Minix support letter dated April 13, 2020...
See post #12
Today is April 16, 2020. I did not receive a response from Minix.
Read attentively!
I repeat. I am waiting for an official response from Minix. Then I will contact the seller to solve the problem.
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Hello!
Today, April 16, 2020, I sent such a letter in support of Minix...
Hello Martin Yuan!
Thank you for your assistance in solving the problem!
I remind you that you did not answer my letter of April 13, 2020.
In addition, another question appeared:
Was the Minix Neo T5 intended for official sale with firmware version 9.3.2 (s / n 190800110134)?
At a Minix forum (Trusted Helper - ArcticWolf), Minix Neo T5 with firmware version 9.3.2 is not intended for sale to users.
Given local laws, I’m waiting for an official response from you.
Unfortunately, consultations on the Minix forum are not grounds for contacting the seller.
After receiving a response from you, I can contact the seller to resolve the problems.
Regards, Andrii.
Waiting for an answer.
I continue to wait for an answer to my letter of April 13, 2020.
Today, April 16, 2020, I sent such a letter in support of Minix...
Hello Martin Yuan!
Thank you for your assistance in solving the problem!
I remind you that you did not answer my letter of April 13, 2020.
In addition, another question appeared:
Was the Minix Neo T5 intended for official sale with firmware version 9.3.2 (s / n 190800110134)?
At a Minix forum (Trusted Helper - ArcticWolf), Minix Neo T5 with firmware version 9.3.2 is not intended for sale to users.
Given local laws, I’m waiting for an official response from you.
Unfortunately, consultations on the Minix forum are not grounds for contacting the seller.
After receiving a response from you, I can contact the seller to resolve the problems.
Regards, Andrii.
Waiting for an answer.
I continue to wait for an answer to my letter of April 13, 2020.
ArcticWolf
Trusted Helper
You obviously already have a dialog open with MINIX awaiting additional response.
At this stage, I honestly don't see the point in continued discussion here on any topic you've already questioned MINIX about directly.
(There's also no requirement for you to keep posting your private correspondence with MINIX up on the forum, & neither do you need to continue pasting in their responses back to you in turn.)
As before, good luck resolving your issues
.Please send me a PM and I'll replace the NEO T5 for you.