Minix NEO N42C-4 stopped working

luisbf

New member
Hi,
In the last days the computer was stopping after running over a few hours. Now it sudenly stopped working.
It switches on, the blue led is on, the heatsink fan starts spinning and then stops. There is no video signal on the monitor.
Any clue what might be wrong? I fear that the heatsink or the processor is gone or even the some component on the motherboard.
Has anyone faced the same issue? Does anyone know where to buy them?
It's a shame because this is a very silent, light and smooth device.
I upgraded with a Samsung SSD Evo 860 256GB, 16GB RAM and an Intel AX200NGW wifi 6 antenna. It was running super.

Thanks in advance for your replies,
 
Hi.
Some procedures you can do:
-Test the device on another TV/monitor
-Remove the SSD (test only with the eMMC)
-remove one 8GB RAM module and test with only one 8GB RAM module
-if you have test with pre-installed RAM module (4GB) and with the pre-installed wifi connectivity.

You can test that one at a time and see if the device works again

Fisrt Note:
-The device must work fine with pre-installed hardware.

Other note:
I upgraded mine as Well (but only RAM and storage) and it is working fine.

If the problem continues you must check other hardware Components.
 
Hi,
In the last days the computer was stopping after running over a few hours. Now it sudenly stopped working.
It switches on, the blue led is on, the heatsink fan starts spinning and then stops. There is no video signal on the monitor.
Any clue what might be wrong? I fear that the heatsink or the processor is gone or even the some component on the motherboard.
Has anyone faced the same issue? Does anyone know where to buy them?
It's a shame because this is a very silent, light and smooth device.
I upgraded with a Samsung SSD Evo 860 256GB, 16GB RAM and an Intel AX200NGW wifi 6 antenna. It was running super.

Thanks in advance for your replies,

Before you start pulling bits of hardware out etc........

Can you access the BIOS when you first start the device & get that to display on your monitor? (Spam the delete key.)

If the BIOS does actually display, try booting Windows to "safe mode". (In turn, if it'll boot to safe mode, then you probably have a graphics driver issue so take the relevant action.)

See what it will or won't do in the meantime & obviously get back to us ;)
 
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