U9-H stutter + green screen in audio play

GeeEmm

Member
New user here. Just installed U9-H, HDMI to AV receiver (Denon AVR x540BT), and Panasonic TH55FZ950U. U9-H has Mypassport 1tb external HDD, loaded with uncompressed music. Not connected to network (yet), running software as delivered.

Problem is after playing for some time, screen turns to solid green (sometimes blue), music alternates ~1sec music, ~1sec silence. This on 'music' app.

Using the back button sometimes fixes it, but later it recurs. Problem seems to be getting worse, didn't happen when first set up, than happened occasionally, now seems a frequent/constant feature. I have seen the threads identifying Chrome as a problem with movies/video, but Chrome not operational here.

Appreciate any suggestions, lock-down without music is hell ...

Thanks
 
New user here. Just installed U9-H, HDMI to AV receiver (Denon AVR x540BT), and Panasonic TH55FZ950U. U9-H has Mypassport 1tb external HDD, loaded with uncompressed music. Not connected to network (yet), running software as delivered.

Problem is after playing for some time, screen turns to solid green (sometimes blue), music alternates ~1sec music, ~1sec silence. This on 'music' app.

Using the back button sometimes fixes it, but later it recurs. Problem seems to be getting worse, didn't happen when first set up, than happened occasionally, now seems a frequent/constant feature. I have seen the threads identifying Chrome as a problem with movies/video, but Chrome not operational here.

Appreciate any suggestions, lock-down without music is hell ...

Thanks

Which music app?

Regardless of not actively using Chrome, turn off auto updates for it in the Play Store & try reverting Chrome back to the factory version. (Any change?)

Try clearing cache and/or data for your music app too, or clear the system cache.
 
Thanks!

Where in the store do I turn off the Chrome updates? The store doesn't even show me having Chrome?! Does disabling it work - happy to do that and use firefox as my browser. Device showing Chrome version as out of date, I don't want to update though. I think it is Google music that I was using, it just shows as 'music' on the menu. Have cleared cache and data on music app, but Chrome the worry atm.

UPDATE: Just done a global block on autoupdates in the store - is this what you were referring to? Have no idea how to revert Chrome to earlier versions.

UPDATE2: System is running 6.0.1, security patch level 1 August 2016! WTF, did this ship direct from the Ark?! Is this part of the problem?
 
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Thanks!

Where in the store do I turn off the Chrome updates? The store doesn't even show me having Chrome?! Does disabling it work - happy to do that and use firefox as my browser. Device showing Chrome version as out of date, I don't want to update though. I think it is Google music that I was using, it just shows as 'music' on the menu. Have cleared cache and data on music app, but Chrome the worry atm.

UPDATE: Just done a global block on autoupdates in the store - is this what you were referring to? Have no idea how to revert Chrome to earlier versions.

UPDATE2: System is running 6.0.1, security patch level 1 August 2016! WTF, did this ship direct from the Ark?! Is this part of the problem?

You're welcome :).

RE:. Blocking updates for the Chrome app alone. Simply select Chrome from your "my apps & games" list in the Play Store, (then look under the "installed" tab). Once selected you'll see 3 small vertical dots (denotes options) at the top right corner of the display. Click on that & uncheck auto updates for Chrome.

Otherwise, it'd be a good idea to revert your "global block" to keep other apps updated as required after that.

The U9-H came preloaded with a very basic "music" app & I'm assuming that's what you're referring to without additional detail? (The icon for it simply looks like a grey/blue circular speaker/woofer.)

It does the job, but honestly you'd be better off picking up something better & more substantial from the Play Store. There are certainly some decent free music apps available but I purchased Poweramp via the Play Store years ago for a single payment & it's still one of the best music apps I've found myself. I've since had it installed on at least a dozen of my various Android devices & I've never experienced any issues with it across a range of brands or Android versions. It has some great advanced features if you like to make use of that sort of thing, if not you can keep it simple too if you prefer.

I tend to use Tidal's HD music plan more these days myself, for example, but I still continue to use Poweramp for local media too. (I've tried at least 25 alternative music apps over the past 7/8+ years too & still gone back to Poweramp every time not too long after lol. For playing music on a device itself it has some powerful features & it's certainly a vast improvement over the old & very basic preloaded music app. (Poweramp won't play networked/streamed music from a NAS etc., however, it will cast your music from any device it's installed on up to your AVR, Chromecasts, etc.,, etc.). It has a 14 day free trial if you want to give it a shot then you just purchase a full version unlocker. If not, still tons of other music app options available for you to choose from :).

I use a Sony AVR with a Panny TX50EX750B TV (with most of my locally stored music encoded in FLAC). Music from the U9-H/Poweramp app sounds awesome.

RE: U9-H shipped with Noah's Ark ;)!! Yes, the stock firmware on the U9-H is becoming dated but the device is a few years old now. (No, I'll think you'll find it's the music app itself that you're currently using that's the problem. It's essentially a system app & I don't think it's received an update since being preloaded. It's there purely to give users an idea of the concept for most to then download their preferred music apps.) By moderns standards the U9-H isn't the fastest machine around anymore either but it's an absolute workhorse that's incredibly stable indeed when well set up & it received 7 firmware updates during its accepted update lifetime. However, the majority still find it more than adequate. It'll handle 4K, HDR, & HDMI passthrough of all the popular audio codecs, (including HD audio & media encoded with Atmos or DTS:X metadata). It's still a tough device to beat despite it getting a bit long in the tooth ;).

Depending what you're now going to do you could ignore blocking the Chrome updates & just let them go ahead as routine too!! If you still wish to revert it back to the factory install.... Open the U9-H settings, click on apps, click on Chrome & select uninstall updates. Alternatively, open U9-H settings, click on advanced settings, select apps, select Chrome, & from there click on disable, (it won't actually disable it but will ask if you wish to revert to the factory install of Chrome.). Job done either way.

Hope that's of continued use. Shout if you need anything else :).
 
Wow! Thanks for that very detailed and comprehensive response. You have given me a lot to get my aging grey matter working on, and I am beginning to see a way forward.

Do I understand that it is not necessary to update the FW, that 6.0.1 is adequate? I will be looking at streaming video as well as the audio, video initially at least via Netflix app. New to the media player world, so who knows how far I will want to take it.

Speaking of Netflix, when I went to log in to my Netflix account, it told me my Netflix app was out of date and the new app was not able to run on the device. I got a log on screen on the installed app, but it would not allow a log on - that may be a Netflix problem though.

Yes, it looks like the UH-9 has disappeared from the product line-up since I bought mine a few weeks ago. Not fussed, as long as it does the job I don't need it to be the latest.

Re Chrome, I have no intention of web browsing, and if I do it certainly won't be with Chrome - my concern was whether it was required for any back-end functioning of the device. I'll persevere with the process you outlined above before pulling the plug though.
 
Speaking of Netflix, when I went to log in to my Netflix account, it told me my Netflix app was out of date and the new app was not able to run on the device. I got a log on screen on the installed app, but it would not allow a log on - that may be a Netflix problem though.
I suggest uninstalling what ever version you currently have.....

Side load from here !
https://netflix.en.uptodown.com/android/download/1922488

After installing the new version, go into Device,Settings, Apps. find Netflix and clear data....(just to make sure nothing was left behind from the previous version)

If it asks about a newer version say no/decline.
Then re-input your login credentials
 
Time for another update. Turns out my TV is pretty smart, never explored that until now. Forced to try the untried as I have the dreaded black death screen - no signal on startup of the U9-H. Plugged directly into the TV (was AVR), now working, but in the course of that it looks like, in the short term at least, all the streaming video I want/need can be accessed directly from the TV (now that it is plugged into my wifi) - already watched programs on Iview and Netflix. Downloaded poweramp, liking what I hear through the UH-9, but need to get a toslink connection to my AVR I think, the telly is a bit anaemic for serious volume.

Thanks for all the help, I'll continue to play with the U9-H and followup those remaining suggestions.
 
Time for another update. Turns out my TV is pretty smart, never explored that until now. Forced to try the untried as I have the dreaded black death screen - no signal on startup of the U9-H. Plugged directly into the TV (was AVR), now working, but in the course of that it looks like, in the short term at least, all the streaming video I want/need can be accessed directly from the TV (now that it is plugged into my wifi) - already watched programs on Iview and Netflix. Downloaded poweramp, liking what I hear through the UH-9, but need to get a toslink connection to my AVR I think, the telly is a bit anaemic for serious volume.

Thanks for all the help, I'll continue to play with the U9-H and followup those remaining suggestions.

You're welcome.

RE:. Display issue. Enter U9-H settings, choose display, choose display resolution & double check it's set to automatically select the resolution of your display.

If it's already set to that, try manually setting it to the resolution of your smart TV, i.e. 4K@60 if it's a 4K/UHD TV.

Hopefully it'll still work fine through your AVR saving you the need for an additional TOSLINK.

I'm in the same situation with my TV natively supporting 4K Netflix/Prime Video etc. Hence, I use the TV itself for the apps it does have natively. The U9-H is perfect for Kodi, streaming music, local music, (& many other tasks).

Enjoy :).
 
Thanks!

However, last night I found a spare TOSLink cable, and went to install it, starting with the AVR. Working by feel, located the two optical connectors, but could only find one. Turned out there was one cable already installed at that end, plugged the other end into the TV, and it was up and running.

I'll try the manual re-selection, it defaulted to 4k/60 on installation - one less cable would be nice.
 
Thanks!

However, last night I found a spare TOSLink cable, and went to install it, starting with the AVR. Working by feel, located the two optical connectors, but could only find one. Turned out there was one cable already installed at that end, plugged the other end into the TV, and it was up and running.

I'll try the manual re-selection, it defaulted to 4k/60 on installation - one less cable would be nice.

It doesn't sound like it applies to you (at present), but also be aware that you'll need HDMI for HD audio formats. TOSLINK can only support lossy 5.1 surround (AAC/Dolby/STS), or 2.0 PCM formats.

I know how much of a pain it is getting in behind installed hardware ;).
 
Another update!

U9-H has been rock solid since last post, thanks again to you ArcticWolf! Been cleaning up my rips, and EAC now set to produce files that poweramp can show, though this is still something of a work-in-progress. Experience to date is that the TV can do pretty much all I want natively, as far as video is concerned so the minix may have a relatively easy life!

I have HDMI linking all devices, so if/when I use the H9_H for video that is covered.

Thanks again!
 
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