Hi.
After some consideration as to post this or not. I decided for the former in order to try and bring some hope for all who are frustrated with the lack of support from Minix staff in Hong Kong.
Out of courtesy and respect I will not publish my emails to their CEO.
But to summarise: I wrote to him yesterday with a firm but as always, polite complaint about the lack of support regarding updates and fixes to bugtracker FW006A. And indeed the last one FW007, which was of no real solution.
And, also the lack of response from minix staff on forum complaints.
He replied late last night Asian Time, and has taken a serious approach to my issues, not just mine but ALL issues from all members.
He has instructed his support staff to get a grip of All issues on u22 faults. And to respond to forum complaints by answering them on the forum. I have a copy of his email to the staff. He did also say that they were having problems with passthrough due to lack of support from Amlogic.
He was genuinely apologetic and thanked me for raising all the points that I did.
So heres hoping. Please don't shoot the messenger. And let's give them the time and see if actions speak louder than words.
I doubt there will be any response from Minix today, because as he pointed out, today is a national holiday in Hong Kong.
After some consideration as to post this or not. I decided for the former in order to try and bring some hope for all who are frustrated with the lack of support from Minix staff in Hong Kong.
Out of courtesy and respect I will not publish my emails to their CEO.
But to summarise: I wrote to him yesterday with a firm but as always, polite complaint about the lack of support regarding updates and fixes to bugtracker FW006A. And indeed the last one FW007, which was of no real solution.
And, also the lack of response from minix staff on forum complaints.
He replied late last night Asian Time, and has taken a serious approach to my issues, not just mine but ALL issues from all members.
He has instructed his support staff to get a grip of All issues on u22 faults. And to respond to forum complaints by answering them on the forum. I have a copy of his email to the staff. He did also say that they were having problems with passthrough due to lack of support from Amlogic.
He was genuinely apologetic and thanked me for raising all the points that I did.
So heres hoping. Please don't shoot the messenger. And let's give them the time and see if actions speak louder than words.
I doubt there will be any response from Minix today, because as he pointed out, today is a national holiday in Hong Kong.